Team Member Technical Services & Business Development
Date: 4 Nov 2025
Location: IN
Company: phillipsca
Role Description
| ROLE TITLE/ DESIGNATION | Team Member Technical Services & Business Development |
| DEPARTMENT | International Market (Rubber Blacks) |
| REPORT TO (JOB TITLE ONLY) | Head International Markets (Rubber Blacks) |
| LOCATION | Head Office |
Role Purpose
To provide CB technical resolutions and product application supports including of packaging and product stewardship related information to customers at tire and non-tire industries across globe.
Achieving customer centricity and Brand building by providing all the necessary support to customers at tire and non-tire industries across globe alongside provide technical ‘solutions to our Partners’.
Key Result Areas
| OBJECTIVE (AREA | HOW (METHODS OF ACHIEVEMENT) | MEASUREMENT (END RESULT) |
| Approval of new grades and customers for Tire and non-tire business segment. | Coordination with marketing, R&D and manufacturing for new grade approval from new / existing customers. | Increase customer base |
| Customer Engagements |
Getting date of appointment from Customer. Meeting with customers for technical discussion & resolution of issue if any Review and implementation of the carbon black specifications as shared by the rubber black customers |
100% adherence to schedule & plan |
| Customer Satisfaction |
Preparation of Customer Specific Requirement matrix based on Supplier Quality Manual of Rubber Grades Customers. |
Timely updating and implementation of CSR across organization. |
| Brand Building | Product stewardship on global platform alongside implementation of necessary action related to product safety. | Evaluation CSR initiatives on global platforms and providing necessary support on product safety related information. |
| Initiatives for Improvements | Coordination of new projects as assigned by Planning and/or Marketing based on market requirements | Coordination with relevant dept. for modification of existing grades based on market needs |
Organizational Chart
| Designation of immediate superior to whom position will report | Head International Markets (Rubber Blacks) |
| Role designation | Team Member- Technical Services |
Work Relationship
| Contact point (Department/location/ Organization/institute) | Designation of person contact | Purpose of contact |
| Internal: Manufacturing,Units Team, Planning,Procurement, International logistics, IT and Marketing. | Across the organization | To provide technical support on product application and for escalation in case of discrepancy om implementing CAPA To ensure Implementation of CSR across organization. |
| External: Customers, Suppliers, External laboratories. | Across the customer/Supplier segments. | To provide resolutions on customer complaints. To develop new packaging based on market/customer requirements. |
Experience
| Basic level of education (Diploma/Graduate/B.Tech/BE/ME) | Degree : B.Tech/ M.Sc Stream: Chemical Engineering/ Polymer Technology |
| Post Graduate qualification | Degree : PGD-IRI, Stream: Rubber Technology |
| Certifications | Certification in QMS. |
| Experience (No. Of Years) | 4 years (Min) |
| Functional skills | · Basic knowledge on Rubber Technology. · In-depth analytical skill of process requirement for CB and product application. · Application of problem solving quality tools and basic statistical methods to identify and resolve the issues raised by customers. · Basic knowledge on QMS. |
Competencies
Skills
