Team Member Sales Administration
Date: 3 Nov 2025
Location: IN
Company: phillipsca
Role Description
| ROLE TITLE/ DESIGNATION | Team Member- Sales & Marketing and Admin |
| DEPARTMENT | International Markets |
| REPORT TO (JOB TITLE ONLY) | Head TSBD- South East Asia, Europe |
| LOCATION | HO |
Role Purpose
Manage and co-ordinate International Marketing process and operations and establish PCBL as a trusted player in the market.
Impact on the customer centricity and robust process of business by achieving on-time management of all internal processes within budget and aligning business operations to the vision and values of the company
Key Result Areas
| OBJECTIVE (AREA) |
HOW (METHODS OF ACHIEVEMENT) |
MEASUREMENT (END RESULT) |
| Customer Centricity – Providing information on planning, dispatch and status of shipments and shipping documents subsequently. |
Feedback to customers within 36 working hours, Providing information on planning, dispatch and status of shipments and shipping documents subsequently. Informing customer in case of any changes in planning, dispatch, schedule. Also, informing about the availability of the desired material from a plant. | Feedback from customers. continuous communication with the customers regarding all the aspects of the production, quality, dispatch and after sales process |
| Customer Centricity - Zero documentation error. | Providing error free shipping documents on time to the customers to facilitate smooth and hassle-free release of cargo | On time release of shipping documents for hassle free release of cargo at the destination port. Country wise different approach as the sailing time for different countries is different. |
| Building Capability -Robust back office | Order Management and Order input in the SAP system on time for the production planning team to expedite the dispatch process | Implementation of plan |
| Brand Building - Point of Contact for internal/external customers | Joint development work with customers - Point of contact for all internal/external customers like 'Clearing and Handling Agent', 'Shipping Line', 'Agent', 'Distributor', 'Clearing and Forwarding Agent', 'Production Planning Dept, PCBL', 'International Logistics Dept, PCBL' | Implementation of plan through proper communication with each internal/external customer across all locations |
Organizational Chart
| Designation of immediate superior to whom position will report | Head TSBD- South East Asia, Europe |
| Role designation | Team Member- Sales & Marketing and Admin |
| Designation of role holders - team members who are reporting directly to role holder | Team members Role |
| NA | NA |
Work Relationship
|
Contact point |
Designation of person contact | Purpose of contact |
|
Internal |
Logistics Department Planning and Production Department Own Dept. |
Managing schedule of production and planning managing customer expectations regarding the ETA Assistance in case of travel schedules |
|
External |
Clearing and Handling Agents Customers Agents Distributors Shipping Line Clearing and Forwarding Agents |
Error free documentation including all kinds of shipping documents Schedule and updates to customers Communication with all parties ensuring smooth flow of business process |
Experience
|
Basic level of education |
Degree: Bachelor's |
| Stream: B.Com, B.A, BBA | |
| Post Graduate qualification |
Degree: Master's (Not Mandatory) |
|
Stream: Business Administration, Marketing |
|
| Certifications | N/A |
| Experience | 2-4 years |
| Functional skills | Good Management Skills Multi-Tasking, Accuracy Focused Analytical Knowledge of IT and concerned softwares In-depth understanding of sales principles and customer service practices |
Competencies
Challenging Status Quo And Innovating
Commercial Accumen
Building Collaborative Relationships
Nurturing Your Team
Having A Strategic Outlook
Being Process Oriented.
Ensuring Uncompromised Quality
Making Things Happen
Networking
Communicating with Impact
Keeping Customer At The Core Of Every Action
English Communication(Oral)
English Communication(Written)
Ethics and Integrity
Job Knowledge
Presentability & Energy
Professionalism
Skills
