Lead Customer Relationship Management
Date: 3 Apr 2026
Location: IN
Company: phillipsca
Role Description
| ROLE TITLE/ DESIGNATION | Lead Customer Relationship Management |
| DEPARTMENT | Information Technology |
| REPORT TO (JOB TITLE ONLY) | Head – IT & CISO |
| LOCATION | Head Office |
Role Purpose
Salesforce Lead to drive the end-to-end Salesforce implementation initiative for PCBL Chemical with strong technical expertise in Salesforce, excellent project management skills, and the ability to lead cross-functional teams to deliver a successful CRM transformation & its adoption across the company & support.
Key Result Areas
| OBJECTIVE (AREA) | HOW (METHODS OF ACHIEVEMENT) | MEASUREMENT (END RESULT) |
| Expert in Salesforce Platform (Technical Skills) | Good understanding of Salesforce Sales Cloud, Service Cloud, Marketing Cloud, Salesforce Lightning Experience ,Apex, Visualforce, LWC (Lightning Web Components), Salesforce APIs and Integration tools (REST/SOAP) with SAP and other tools | Hands on experience demonstrated |
| Project Management |
1. Proven ability to manage large-scale CRM implementation projects. 2. Strong understanding of Agile/Scrum methodologies. |
Past successful implementation references |
| Communication Skills |
1. Excellent communication and stakeholder management. 2. Strong problem-solving and analytical skills. |
Good listening and able to communicate her/ his views clearly |
| Stakeholder Management |
Managing all stakeholders including Sales, Marketing, CEO and peers, get the work done with other tool owners |
Feedback from stakeholders |
| Vendor Management |
Able to get the work done by implementation partner |
Timely delivery of project as per requirement, within Budget |
Organizational Chart
| Designation of immediate superior to whom position will report | Head – IT & CISO |
| Role designation of the hiring position | Lead Customer Relationship Management |
Work Relationship
| Contact point (Department/location/ Organization/institute) | Designation of person contact | Purpose of contact |
| IT, Sales team, Vendor | IT Head, SAP Head, Sales team | Reporting Manager, Integrations Stakeholders |
Experience
| Basic level of education (Diploma/Graduate/B.Tech/BE/ME) | MBA/ B.Tech |
| Post Graduate qualification | MBA/ M.Tech |
| Certifications | In Salesforce |
| Experience (No. Of Years) |
Min 10 years, while relevant experience in Salesforce min 5 years |
| Functional skills | Good understanding of Salesforce Sales Cloud, Service Cloud, Marketing Cloud, Salesforce Lightning Experience ,Apex, Visualforce, LWC (Lightning Web Components), Salesforce APIs and Integration tools (REST/SOAP) with SAP and other tools |
Competencies
Skills
