Key Account Manager
Date: 13 Apr 2026
Location: IN
Company: phillipsca
Role Description
| ROLE TITLE/ DESIGNATION | Key Account Manager - Specialty |
| DEPARTMENT | Specialty/ |
| REPORT TO (JOB TITLE ONLY) | Head - Sales & Marketing (Specialty - South Asia) |
| LOCATION | Regional Office- North |
Role Purpose
Responsible for achieving sales targets through customer acquisition and retention, ensuring error-free back-office operations and timely collections, while maintaining strong customer relationships and satisfaction.
Key Result Areas
| OBJECTIVE (AREA) |
HOW (METHODS OF ACHIEVEMENT) |
MEASUREMENT (END RESULT) |
| Sales volume Achievement | Increasing our presence/share in customers' account Targeting New Accounts with Higher Consumption |
Achieving budgeted sales figure |
| Back office operations | Coordination with customers for order processing, scheduling, sending daily dispatch reports, sending invoices timely & all kind of other documentary works | 100% Satisfaction |
| North Zone Back-office operations | Generation of sales invoice & E-waybill for warehouse customers. Shipment entry & parking for warehouse transporter. All kinds of documentary works. |
Achieving zero errors |
| Debtors Management | Timely Payment Follow Up Develop rapport with customer's purchase & accounts department |
No. of Days of Reduced ageing |
| Retail customer Visits | Regular contact with all customers beyond work Understanding customer specific requirements |
No. of customers covered |
Organizational Chart
| Designation of immediate superior to whom position will report |
Head - Sales & Marketing (Specialty - South Asia) |
| Role designation | Key Account Manager - Specialty |
| Designation of role holders - team members who are reporting directly to role holder | Team members Role |
| Executive - Sales and Marketing | NA |
Work Relationship
|
Contact point |
Designation of person contact | Purpose of contact |
|
Internal |
Planning and Customer Service, Plant logistics team, Head office Finance & accounts | Sharing information of customer's need relating to requirement, schedule etc. |
|
External |
Customers | Building business relationship, customer engagement, understanding market situation. |
Experience
|
Basic level of education |
Degree: Any Graduate |
| Stream: Commerce / Science | |
| Post Graduate qualification | MBA preferred |
| N/A | |
| Certifications | N/A |
|
Experience (No. Of Years) |
5-7 years |
| Functional skills |
SAP knowledge CB market knowledge |
Competencies
Challenging Status Quo And Innovating
Commercial Accumen
Building Collaborative Relationships
Nurturing Your Team
Having A Strategic Outlook
Being Process Oriented.
Ensuring Uncompromised Quality
Making Things Happen
Networking
Communicating with Impact
Keeping Customer At The Core Of Every Action
English Communication(Oral)
English Communication(Written)
Ethics and Integrity
Job Knowledge
Presentability & Energy
Professionalism
Skills
